TipUnchecking media channels that you will not use in your current session can save your company money and system bandwidth. This port is normally 2020.Ĭontact your system administrator for more information about these options. Port number of your configuration server.Name of the host that is running your configuration server.Options that your account might be configured to specify include the following: To hide the additional options, click Less.To specify additional options, click More.In the first login view, your account might be set up to specify additional options.
To specify a different language preference, click Language, then select a language from the drop-down list. Your account might be set up to specify your preferred language. If more information is required to authenticate you, the Advanced Login Parameters view is displayed. If no additional information is required, the Main Window view opens immediately after you click Log In. The login process identifies you to the system so that the correct application is loaded onto your workstation. If you are an agent who does not always use the same phone set and workstation (sometimes referred to as roaming or hot-seating), you might have to enter extra information about your Place (phone number at your workstation) to make sure that when calls are directed to you, they ring on the phone where you are working instead of on the last phone that you logged in to. Logging in is a two-step process-and the first time that you login you might also be required to change your password. For SIP enabled agents, plug in your USB headset.
It enables you to identify yourself and, if required, enter additional login data, based on your role or the technical environment.īefore you start to use Workspace make sure that your phone set is working. The Login view is the first view that is displayed when you launch Workspace. They can help you determine whether the issue is with your account, your connection, or the Genesys envioronment. TipIf you experience issues logging in to your account or connecting to any of the media channels, contact your system administrator or IT personnel for support. Multimedia Connector for Skype for Business.
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